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Carnegie Mellon University

Application Management

The Application Management (AM) service provides a scalable, modern, and reliable software platform to help university business partners improve operations. 

Scalable application support is provided through:

  • Partner Engagement and Consulting
    Our expert team provides professional application analysis to minimize risk while optimizing your requirements, budget, and strategic planning. We ensure your projects are aligned with your business goals and deliver maximum value.
  • Application Maintenance and Upgrades
    We offer comprehensive application hosting and maintenance services to support and enhance your ongoing system operations and integration management. Our solutions ensure your applications remain up-to-date and perform optimally.
  • Application Performance Monitoring
    Our performance monitoring tracks and analyzes your application infrastructure, security, and quality. We ensure your applications meet performance standards and operate smoothly, providing you with peace of mind.
  • Application Support
    We provide robust technical support and troubleshooting services, including data recovery plans and business continuity strategies. Our team is dedicated to keeping your applications running seamlessly and resolving any issues promptly.

Benefits:

  • Maximize productivity by alleviating your technical concerns, allowing your team to focus on core business needs.
  • Reduce risk by eliminating single points of failure in day-to-day operations.
  • Manage costs by creating scalable and predictable budget plans to support your ongoing business demands.
  • Increase efficiency with appropriately allocated technical resources and support.
  • Promote operational excellence by defining professional Service Level Agreements (SLAs) and establishing application roadmaps.

Eligibility

Campus partners in academic and administrative departments

Request

Request a Consultation

  • Consult with your team about the business needs, desired application, and additional recommendations.
  • Working sessions with your group and the vendor or company to identify IT needs.
  • Application Management helps build your system. Install and manage your application and provide ongoing technical support.
  • Review of the existing application (if applicable) to help provide solution options to meet your business needs.
  • Application Management to facilitate and aid in creating the IT solution based on presented options.

Fees

Customized pricing will be determined based on need and included with each customer agreement.